Refund and Return Policy
At ScriptCo Pharmacy, we are committed to providing quality pharmaceutical products and exceptional customer service. This policy outlines our procedures for returns, refunds, and medication disposal.
Medication Returns
Due to federal and state regulations governing pharmaceutical products, we cannot accept returns of prescription medications for resale or reuse. This policy ensures medication safety and compliance with legal requirements.
Non-Returnable Items
– Prescription medications
– Opened over-the-counter (OTC) medications
– Temperature-sensitive products
– Personal care items
– Medical supplies that have been opened or used
Returnable Items
The following unused and unopened items may be eligible for return within 30 days of purchase:
– Unopened over-the-counter medications
– Medical devices in original packaging
– Sealed medical supplies
Refund Eligibility
Full Refunds
We offer full refunds in the following circumstances:
1. Incorrect medication or dosage dispensed due to pharmacy error
2. Damaged products received during shipping
3. Products received that differ from what was ordered
4. Order cancellation before shipping
Partial Refunds
Partial refunds may be issued for:
– Unopened, non-prescription items returned within 30 days
– Service-related issues, assessed on a case-by-case basis
Non-Refundable Items
– Prescription medications that have left our facility
– Customised or specially ordered items
– Items marked as final sale
– Shipping charges (unless due to our error)
Process for Returns and Refunds
Reporting Issues
1. Contact our customer service within 48 hours of delivery for:
– Damaged items
– Incorrect items
– Missing items
– Quality concerns
Return Authorisation
1. All returns require prior authorization from our customer service team
2. Contact us at [contact information] to initiate a return
3. Please have your order number and details ready
Refund Processing
– Approved refunds will be processed within 5-7 business days
– Refunds will be issued to the original payment method
– Processing time may vary based on your payment provider
Medication Disposal
For unused or expired medications that cannot be returned:
– Use authorized medication disposal services
– Contact your local pharmacy for disposal locations
– Follow FDA guidelines for safe medication disposal
– Do not dispose of medications in household trash or drains
Shipping Damages
– Inspect all packages upon delivery
– Document any damage with photos
– Report shipping damage within 48 hours of receipt
– Retain all original packaging for claim processing
Quality Guarantee
We stand behind the quality of our products. If you receive a product that doesn’t meet our quality standards:
1. Contact us immediately
2. Provide the lot number and expiration date
3. Store the product appropriately until further instructions
4. Follow our team’s guidance for resolution
Contact Information
For returns, refunds, or quality concerns:
– Email: sales@scriptcopharma.com
– Hours:24/7
– Online Support: scriptcopharma.com
Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on our website with the effective date.
Questions or Concerns
Please contact our customer service team if you have any questions about our return and refund policy.
Last Updated: January 16, 2025